Update app.py

app.py

@@ -223,7 +223,7 @@ def generate_enriched_links(row):
     markdown = f"🎧 [Watch {guest_name}'s episode here]({base_url}) - {short_summary}"
     return [markdown]
 
-def build_enhanced_prompt(user_question, context_results, top_workshops, user_preference=None, user_type='unknown', enriched_podcast_links=None, wants_details=False, current_topic=None, mode="Mode B", is_low_confidence=False, is_faq_match=False):
+def build_enhanced_prompt(user_question, context_results, top_workshops, user_preference=None, user_type='unknown', enriched_podcast_links=None, wants_details=False, current_topic=None, mode="Mode B", is_low_confidence=False, is_faq_match=False, is_policy_query=False):
     """Builds the system prompt with strict formatting rules."""
     
     # Dynamic Links from Structured Knowledge
@@ -310,6 +310,29 @@ REQUIRED RESPONSE FORMAT:
 Here's a free resource that might help you move forward:
 [Pick ONE: {single_podcast} OR Free Class at {free_class_url}]
 
+Questions? Contact info@getscenestudios.com"""
+        return prompt
+    
+    # --- POLICY QUERY MODE ---
+    if is_policy_query:
+        prompt = f"""{PERSONA_INSTRUCTION}
+        
+You are acting as a helpful mentor assisting with a policy-related inquiry (refund, cancellation, or billing).
+
+CRITICAL INSTRUCTIONS:
+1. Be extremely polite, warm, and professional.
+2. If the user is asking for a refund or to cancel, you MUST ask them for a reason if they haven't provided one yet.
+3. If they haven't mentioned which class or podcast they are referring to, ask them politely to specify.
+4. Let them know it's no problem at all and that we want to make sure they are taken care of.
+5. Always provide the contact email: info@getscenestudios.com for them to finalize their request.
+6. Do NOT suggest new workshops or podcasts in this response.
+7. ACKNOWLEDGE their situation first.
+
+USER'S QUESTION: {user_question}
+
+REQUIRED RESPONSE FORMAT:
+[Your polite, mentor-like response asking for missing details or acknowledging the reason]
+
 Questions? Contact info@getscenestudios.com"""
         return prompt
 
@@ -698,18 +721,29 @@ def process_question(question: str, current_session_id: str):
         activated_mode = "Mode B"  # Default safe value
 
         # 1. HARD POLICY CHECK (Internal critical issues only)
+        is_policy_query = False
         if detect_policy_issue(question) and should_include_email(question):
-            log_question(
-                question=question,
-                session_id=current_session_id,
-                category="policy_violation",
-                answer="Please email info@getscenestudios.com.",
-                detected_mode="Mode B",
-                routing_question=None,
-                rule_triggered="policy_email_only",
-                link_provided=False
-            )
-            return "Please email info@getscenestudios.com."
+            q_lower = question.lower()
+            
+            # Specific handling for late/miss issues
+            is_late_miss = any(re.search(rf'\b{re.escape(word)}\b', q_lower) for word in ['late', 'miss', 'missed', 'attendance', 'attend'])
+            
+            if is_late_miss:
+                ans = "Don't worry! You can email info@getscenestudios.com and our team will help you with any attendance or scheduling issues."
+                log_question(
+                    question=question,
+                    session_id=current_session_id,
+                    category="policy_late_miss",
+                    answer=ans,
+                    detected_mode="Mode B",
+                    routing_question=None,
+                    rule_triggered="late_miss_polite",
+                    link_provided=False
+                )
+                return ans
+
+            # For refund/cancel, we set a flag and continue to LLM for conversational response
+            is_policy_query = True
 
         # 2. Handle Session & Knowledge State
         update_knowledge_from_question(current_session_id, question)
@@ -806,9 +840,10 @@ def process_question(question: str, current_session_id: str):
             has_session_context = (current_topic is not None) or (user_preference is not None)
             
             FOLLOWUP_KEYWORDS = ['yes', 'no', 'sure', 'okay', 'thanks', 'thank you', 'please', 'go ahead', 'continue', 'more']
-            ACTING_KEYWORDS = ['class', 'workshop', 'coaching', 'studio', 'acting', 'online', 'person', 'atlanta', 'training', 'prefer', 'preference', 'format', 'recommendation', 'online class', 'online workshop','instudio class','instudio workshop', 'actor', 'scene', 'audition', 'theatre', 'film', 'tv', 'commercial', 'agent', 'rep', 'manager', 'instructor', 'role', 'auditing', 'audit', 'representation', 'summit', 'sign up', 'sign-up', 'register', 'enroll', 'schedule', 'cancel', 'reschedule', 'how do i', 'podcast', 'podcasts', 'youtube', 'episode', 'episodes', 'watch']
+            ACTING_KEYWORDS = ['class', 'workshop', 'coaching', 'studio', 'acting', 'online', 'person', 'atlanta', 'training', 'prefer', 'preference', 'format', 'recommendation', 'online class', 'online workshop','instudio class','instudio workshop', 'actor', 'scene', 'audition', 'theatre', 'film', 'tv', 'commercial', 'agent', 'rep', 'manager', 'instructor', 'role', 'auditing', 'audit', 'representation', 'summit', 'sign up', 'sign-up', 'register', 'enroll', 'schedule', 'cancel', 'reschedule', 'how do i', 'podcast', 'podcasts', 'youtube', 'episode', 'episodes', 'watch', 'refund']
             
             is_acting_related = (
+                is_policy_query or
                 len(categories) > 0 or 
                 detect_response_type(question) == "support" or 
                 any(re.search(rf'\b{re.escape(k)}\b', question.lower()) for k in ACTION_KEYWORDS) or
@@ -882,7 +917,8 @@ def process_question(question: str, current_session_id: str):
             current_topic=current_topic,
             mode=activated_mode,
             is_low_confidence=is_low_confidence,
-            is_faq_match=is_faq_match
+            is_faq_match=is_faq_match,
+            is_policy_query=is_policy_query
         )
 
         # LLM messages
@@ -1041,5 +1077,12 @@ with gr.Blocks(title="Get Scene Studios Chatbot") as demo:
     )
 
 # Launch the app
-if __name__ == "__main__":    
+if __name__ == "__main__":
+    print("\n" + "="*60)
+    print("🎬 Get Scene Studios Chatbot")
+    print("="*60)
+    print("\n✅ No Flask API needed - all processing is done directly!")
+    print("🌐 Gradio interface will open in your browser")
+    print("="*60 + "\n")
+    
     demo.launch()